Resolve a blocked broadcast

Open the existing draft or broadcast from Broadcasts and read the notice beside the sending controls. It tells you what Fonte can confirm and gives you the next action.

• Before approval, a missing sender, audience, or message keeps the draft from being sent. Follow the action shown to finish it.
• After approval, a delayed confirmation means Fonte is checking the saved send. It does not mean nothing was sent.
• During sending, a pause, a required action, or delayed updates belongs to the broadcast already in progress. Keep working with that broadcast.

Do not duplicate the broadcast to get around an unclear result. A new draft creates a separate send, which could reach the same people twice.

If Fonte asks you to verify your sender domain, choose Verify domain. Add the records shown in the domain setup to your DNS provider, then return to the same draft once verification is ready.

• Add a sender or Choose a sender: select the name and address readers should see. Choose another sender means the current sender cannot be used.
• Save your sender: finish the name and email address you are editing. Senders unavailable offers Reload to check the saved sender list again.
• Add a subject, Add preview text, or Write your message: use the action to return to the missing part of the email.
• Finish adding your images: wait for uploads to finish. Use Back to message to check any image that has not completed.

A saved message and audience can wait while you finish domain setup. You can keep improving the draft; sending stays unavailable until the required setup is ready.

• Set up a sending domain
• Prepare and test your email

Choose your recipients means the draft has no completed audience selection. Open To and choose who should receive the broadcast.

This audience has no recipients means the review found no one eligible to send to. Check the selected contacts or groups and any exclusions. Your workspace can contain contacts who have unsubscribed or still need permission; importing an address does not make it eligible for every broadcast.

Correct the selection or collect the required permission, then review it again. Existing unsubscribes and sending restrictions remain protected.

• Import and check your audience

The draft changed after review means the earlier review no longer covers the current message. Choose Review again, check the new details, and approve only when they look right.

Review details are unavailable means Fonte could not verify the saved message or sending terms needed for approval. Let the current check finish, or choose Review again when offered. Confirm the recipients before sending.

Before approval, Fonte checks the saved message and current sending details without building the full recipient list. If that check is unavailable, your draft remains saved and has not been sent. After approval, recipient preparation appears on the same broadcast; you do not need to send again.

• Review and send a broadcast

If Fonte says “Your approval is saved,” keep the existing broadcast. Follow the notice to understand what is waiting before doing anything that could start another send.

• We’re working on your broadcast means Fonte is handling the sending issue. The notice says sending has not started yet and that you do not need to send again.
• Action required means the broadcast has a specific next step. Follow that action on the existing broadcast.
• Billing action required means the billing owner must complete the requested payment terms or card authorization in Billing. Your original Send remains saved. Accounts or approved sends under earlier accepted terms may still show Increase limit; that earlier control changes the recurring account limit, not just this message. Follow the policy and action actually shown for that account.

After making the requested change, check the same broadcast for its updated status. If preparation failed and Retry preparation is offered, it resumes the original approved work. Follow the current controls rather than replacing the broadcast with a new Send.

Send confirmation is delayed means the original request is saved in this browser, but its server result has not been confirmed. Check status first. If Retry saved Send is offered, it retries that same request rather than creating another broadcast.

Keep the existing attempt. Fonte checks automatically while it can; use Check status when that button is offered. Waiting for a connection means the check can continue when the connection returns.

Reopen the same broadcast after an interrupted session. An unconfirmed response is not evidence that no email went out, and preparing a replacement can create duplicates.

Status updates are delayed is about reading the latest progress. The page keeps the last confirmed status while it checks again. An unavailable count or a dash does not mean zero messages were sent.

Pause not yet confirmed, Resume not yet confirmed, or End not yet confirmed means the requested control still needs checking. Use Check status on that broadcast before deciding what to do next.

Pause and End cannot recall messages already in flight. End permanently stops further sending once confirmed; that broadcast cannot be resumed. Delivery results can keep arriving afterward.

• Understand progress and delivery results

If the notice remains unclear, open Support details when it is available and keep the Reference shown there. Include the broadcast name, the exact notice, the action you last chose, and whether you had already approved the send when asking for help.

An agent with a supported Fonte connection should use that same broadcast or request reference to read the current state. It can help resolve an independent setup issue while other useful work continues. It should report what is confirmed, what is missing, and whether any sending has started without guessing or approving a replacement.

Keep approval explicit. Permission to inspect a status, prepare a draft, or fix setup does not by itself authorize another audience send.

• Errors and recovery
• Current agent connection availability